Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
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Last updated: April 2025

How long and often should I use my high frequency wand?

For beginners, limit to 3-4 10 minute treatments per week. Increase as skin adjusts.

Is your high frequency wand safe?

Yes! Our high frequency wand is completely safe when used as directed. It emits a very low electrical current and uses non-toxic, inert gases. It’s a widely used skincare technology trusted by estheticians worldwide for its gentle yet effective results.

Does the high frequency wand hurt to use?

No, the device doesn't hurt to use. The device produces 50-60Hz waves that are painless for the human body. Even at the highest frequency, the device is not harmful for the body.

If you have sensitive skin, you can also decrease the frequency of the device.

Can it really help with deep cystic acne?

This is the same high-frequency technology dermatologists use—only simplified for home use. The difference? You’re not paying $200 every session. You’re doing it in your pajamas, in 30 seconds, without side effects.

Why not just use pimple patches or creams?

Novella targets the stage before your breakout even shows up.
Most acne solutions treat the symptom. This treats the source—by oxygenating your skin and destroying the bacteria that causes inflammation, redness, and cystic flares.

Will this actually work for me?  My acne is hormonal.

That’s what the Novella wand clears.

When you zap daily, you’re supporting your skin’s natural healing cycle and killing off the microbial overload that makes hormonal breakouts explosive. We’re not trying to “fix your hormones.” We’re helping your skin defend itself—the way it’s meant to.

Will this mess with my other products or prescription creams?

Not at all. In fact, it can enhance them. Think of the Novella Wand as clearing the path: it boosts circulation and kills bacteria so your other skincare can actually do its job. It’s not a replacement. It’s the tool that makes your routine finally work

How long till I see results?

Results vary depending on the severity of your skin condition. High frequency has been shown to produce improvement in acne just after one use.

You will see long-lasting results with regular use.

We suggest at least 2 weeks of consistent use to see a noticeable difference. Sometimes your skin needs a little more time for adjusting to the treatment.

Can I combine with my skincare routine?

High frequency wands can be used on a freshly cleansed face or over a hydrating gel or serum such as hyaluronic acid. If you want more help gliding the device over the skin, a serum is a good option. Once you have finished the treatment, complete the remaining steps in your skincare routine. Waiting to apply skincare until after the treatment will help boost absorption leaving you glowy and fresh faced.

Can I use on other areas of my body or only my face and hair?

Yes! The high frequency wand can be used on other areas of the body, not just the face and scalp. It’s great for targeting acne on the back, chest, and shoulders, as well as improving circulation and skin texture anywhere you need it, such as bikini lines. 

How do you prepare your face for a high frequency treatment?

We recommend using this device after cleansing your face, or after applying hydrating serums. Please also make sure that your face is dry. 

Who should avoid high frequency treatments?

High-frequency treatments are not recommended for people having pace maker and pregnant women. If you have piercing at the treatment area, make sure that you remove them. Everyone else can safely have high-frequency therapy.

How long does it take to deliver?

Delivery: 

- Guaranteed processing time of 1-3 days after your purchase is made. Due to extremely high demand, we have a dedicated team processing 1000s of orders each day!

- All orders are delivered 6-10 business days after processing. 

 

30 Day Money Back Guarantee: 

- We take pride in our products, that's why we offer a 30-day money back guarantee! 

 

How long and often should I use my high frequency wand?

For beginners, limit to 3-4 10 minute treatments per week. Increase as skin adjusts.

Is your high frequency wand safe?

Yes! Our high frequency wand is completely safe when used as directed. It emits a very low electrical current and uses non-toxic, inert gases. It’s a widely used skincare technology trusted by estheticians worldwide for its gentle yet effective results.

Does the high frequency wand hurt to use?

No, the device doesn't hurt to use. The device produces 50-60Hz waves that are painless for the human body. Even at the highest frequency, the device is not harmful for the body.

If you have sensitive skin, you can also decrease the frequency of the device.

Can it really help with deep cystic acne?

This is the same high-frequency technology dermatologists use—only simplified for home use. The difference? You’re not paying $200 every session. You’re doing it in your pajamas, in 30 seconds, without side effects.

Why not just use pimple patches or creams?

Novella targets the stage before your breakout even shows up.
Most acne solutions treat the symptom. This treats the source—by oxygenating your skin and destroying the bacteria that causes inflammation, redness, and cystic flares.

Will this actually work for me?  My acne is hormonal.

That’s what the Novella wand clears.

When you zap daily, you’re supporting your skin’s natural healing cycle and killing off the microbial overload that makes hormonal breakouts explosive. We’re not trying to “fix your hormones.” We’re helping your skin defend itself—the way it’s meant to.

Will this mess with my other products or prescription creams?

Not at all. In fact, it can enhance them. Think of the Novella Wand as clearing the path: it boosts circulation and kills bacteria so your other skincare can actually do its job. It’s not a replacement. It’s the tool that makes your routine finally work

How long till I see results?

Results vary depending on the severity of your skin condition. High frequency has been shown to produce improvement in acne just after one use.

You will see long-lasting results with regular use.

We suggest at least 2 weeks of consistent use to see a noticeable difference. Sometimes your skin needs a little more time for adjusting to the treatment.

Can I combine with my skincare routine?

High frequency wands can be used on a freshly cleansed face or over a hydrating gel or serum such as hyaluronic acid. If you want more help gliding the device over the skin, a serum is a good option. Once you have finished the treatment, complete the remaining steps in your skincare routine. Waiting to apply skincare until after the treatment will help boost absorption leaving you glowy and fresh faced.

Can I use on other areas of my body or only my face and hair?

Yes! The high frequency wand can be used on other areas of the body, not just the face and scalp. It’s great for targeting acne on the back, chest, and shoulders, as well as improving circulation and skin texture anywhere you need it, such as bikini lines. 

How do you prepare your face for a high frequency treatment?

We recommend using this device after cleansing your face, or after applying hydrating serums. Please also make sure that your face is dry. 

Who should avoid high frequency treatments?

High-frequency treatments are not recommended for people having pace maker and pregnant women. If you have piercing at the treatment area, make sure that you remove them. Everyone else can safely have high-frequency therapy.

How long does it take to deliver?

Delivery: 

- Guaranteed processing time of 1-3 days after your purchase is made. Due to extremely high demand, we have a dedicated team processing 1000s of orders each day!

- All orders are delivered 6-10 business days after processing. 

 

30 Day Money Back Guarantee: 

- We take pride in our products, that's why we offer a 30-day money back guarantee!